David - Holiday Guest 20/07/17
Christine, I just wanted to thank you for going the extra mile to sort out a few issues we had when renting at 95 Wagstaffe Ave last weekend. Your effort turned around our weekend to make it much more comfortable and enjoyable, something very few agents in Sydney would do.
Tim- Holiday Guest
I just wanted to pass on my commendation for Christine. We were recently booked in to stay at one of the holiday properties that you manage, however, Christine had to relocate the current tenants because of very noisy construction next door.We were due to stay there next week, and she called us to offer us a discount she had already negotiated with the owners, or relocate us. We have a 12 week old baby, so it would have been a disaster to have noisy construction next door.I think this is a great bit of initiative and empathy for your customers. She has saved us from what could have potentially ruined the holiday.
Thanks so much to you and your team for your management of Torcello over this busy summer season. We very much appreciate it!
"I really enjoy working with you and feel you genuinely have my interests at heart. I have not felt this at all till you arrived. Thank you so much."
I would like to thank you for your outstanding service and for making our weekend very special. Your quick response to our concerns and the move to the new house was very much appreciated.