What time is Check In?
Our standard check in time is 3pm. An early check-in can be arranged upon availability and confirmation will be advised 24 hours prior to arrival.
What time is Check Out?
Our standard check out time is 10am. A late check-out can be arranged upon availability. We will confirm a late checkout 24 hours prior to departure if this is available.
Do I have to pick up keys to the property?
Key Collection is from our Ray White Killcare office located at 3/1 Killcare Road, Killcare.
Is Linen included in my accommodation?
Linen is supplied at a selection of properties. If in the event you would like to hire linen please contact our holiday team to assist with your requirements. Linen is advised on our website per property as included or not supplied.
Are there Cots and Highchairs available?
Child Friendly properties are available in our portfolio however only a selection of properties have cots and highchairs available. Details are available in the description details of each of our properties.
Do you have pet friendly properties?
View our Pet friendly properties in the dropdown menu on our website to see which properties will suit.
All pets are the responsibility of the Owner and any damages may incur additional charges.
What is the minimum age requirement?
Guests must be over 21 years of age (children excluded). Any guests under the age of 21 must be accompanied by an adult.
We do not accept schoolies reservations made by students or students parents.
Do I have to pay the refundable damage deposit?
All properties we manage have a security deposit that is required to be paid in full prior to key collection.
After the property has been inspected and everything is in its original state, the bond will be returned within 5-10 business days after departure.
Terms and Conditions apply for the bond to be released after departure.
What do I need to bring?
You will be required to bring your own Linen (if not provided) toiletries and food. Only the basics are provided eg. toilet paper, hand soap, cleaning supplies, salt, pepper, oil.
Do I need to put the bins out?
Bins get collected on a Monday morning on a weekly basis, so the red and yellow bins need to be put out on a Sunday.
Bin Night Notification via SMS will be sent as a reminder to ensure your bins are taken to the kerb and brought back in the following day.
What happens if something requires maintenance at the property?
Please report any maintenance issues to our Ray White Killcare office during business hours.
Our after hours contact number is for emergencies only
What happens if I break something at the property?
Let Ray White know as soon as possible and a member of our team will contact you to discuss items that have been damaged.
Additional Charges may be incurred to replace items broken
What if the gas bottle is empty?
Our friendly holiday team will assist you if in the event a gas bottle needs to be replaced, please contact our office for further assistance.
Do I have to clean the property?
Upon guest’s departure, all food and drinks must be removed from the refrigerator, kitchen utensils and plates washed, dried, and put away. Fans, air conditioning and lights switched off, BBQ cleaned, dog faeces disposed of (if applicable) and rubbish put in the appropriate bins.